Support & Feedback
Contact Support
For immediate assistance, please reach out to our Site Reliability Engineering (SRE) team via our shared Slack channel. We are always available to schedule in-depth meetings to explore topics in detail.
Alternatively, you can reach out via email at [email protected] for both support and to share your feedback.
Getting Help
The Bakkt support team is here to assist with:
- API integration questions and troubleshooting
- Account setup and onboarding
- KYC / KYB screening and compliance
- Market data feed configuration
- Order management and trading
- Transfers and wallet operations
- Reporting and reconciliation
- Webhook and event queue setup
- Performance and optimization
Response Times
Our SRE team aims to respond to support requests via Slack during business hours. For urgent issues, please highlight the severity in your initial message.
Documentation and Resources
Before reaching out, please check the relevant guides:
- Getting Started — Initial setup and first API call
- Supported Assets — Available instruments
- Accounts & Onboarding — Account creation and KYC
- Orders & Trading — Order submission and management
- Transfers — Deposits and withdrawals
- Webhooks & Event Queue — Real-time notifications
- Errors & Troubleshooting — Common issues and solutions
Feedback
We welcome feedback on the BakktX API and documentation. You can share suggestions, report bugs, or propose improvements by emailing [email protected] or reaching out via Slack.
Your input helps us improve the platform and developer experience.
Updated 27 days ago